Terms and Conditions - XCLU Experiences

Effective Date: 01-10-2025
Last Updated: 01-10-2025

Welcome to XCLU (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://xclu.in, our services, and curated luxury travel experiences. By accessing or using our website or services, you agree to comply with and be bound by these Terms.

1. About XCLU

XCLU is a luxury travel and lifestyle service that curates bespoke travel experiences, premium stays, and exclusive packages designed for discerning travelers. We act as facilitators between clients and service providers, including hotels, airlines, charter operators, and tour partners.

2. Acceptance of Terms

By using our website, submitting an inquiry, or booking any service through XCLU, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use our services.

3. Our Services

XCLU provides:

Curated luxury travel packages and bespoke itineraries
Hotel, villa, and resort bookings
Private charter and transfer arrangements
Event and experience curation

All services are subject to availability and the terms of respective third-party partners.

4. Booking and Payment

Bookings are confirmed only after payment and receipt of confirmation from XCLU or our authorized partners.
Pricing may vary based on availability, season, and partner terms.
All payments must be made in the manner and currency specified during booking.
XCLU is not responsible for transaction charges, exchange rate variations, or payment gateway fees.

5. Cancellations and Refunds

Cancellation and refund policies are governed by our partner hotels, airlines, or service providers.
XCLU will assist in processing cancellations but cannot guarantee refunds outside the partner’s policies.
Administrative or service fees may apply to cancellations or amendments.

6. Travel Documentation and Compliance

You are responsible for ensuring that you hold valid travel documents, visas, health certificates, and insurance.
XCLU will not be liable for any loss or inconvenience arising from failure to comply with travel requirements.

7. Liability and Disclaimers

XCLU acts as a travel curator and intermediary. We do not own or operate airlines, hotels, or transport providers.
We are not liable for acts, omissions, or negligence of third-party vendors.
While we strive for accuracy, information on our website may occasionally contain typographical or pricing errors.
XCLU reserves the right to correct such errors and modify or cancel affected bookings.

8. Intellectual Property

All content on xclu.in, including text, images, logos, and designs, is the exclusive property of XCLU or its licensors.
You may not reproduce, modify, or distribute any part of the website without prior written consent from XCLU.

9. User Conduct

You agree not to:

Use the website for unlawful or fraudulent purposes
Post or transmit harmful, defamatory, or misleading content
Attempt to interfere with the operation or security of the website

We reserve the right to suspend or terminate access for violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, XCLU shall not be liable for any indirect, incidental, or consequential damages arising out of:

Use or inability to use our services
Delay or failure in performance by third parties
Errors or omissions in information provided

11. Force Majeure

XCLU shall not be held responsible for delays or cancellations caused by events beyond our control, including natural disasters, political unrest, pandemics, or technical failures.

12. Modification of Terms

We may update or revise these Terms at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

14. Contact Us

For questions regarding these Terms or our services, contact:

XCLU Luxury Travel
Email: connect@xclu.in
Website: https://xclu.in
Address: 2nd Floor, Sri Kumbeshwara Complex, Sulibele Main Road, Devanahalli, Bengaluru North, Karnataka, India, PIN 562110