Effective Date: 01-10-2025
Last Updated: 01-10-2025

Welcome to XCLU (“we”, “us”, or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with XCLU, including through our website, mobile platforms, social media, and concierge or travel services.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Name, email address, phone number, and postal address
  • Passport details, date of birth, and identification documents (for bookings or travel arrangements)
  • Payment details (credit/debit card or other payment information, processed securely through third-party gateways)
  • Emergency contact information

B. Travel Preferences

  • Destination choices, accommodation preferences, special requirements (e.g., dietary, medical, or accessibility needs)
  • Past bookings, travel history, and feedback

C. Technical Information

  • IP address, device information, browser type, and usage data collected through cookies or analytics tools

D. Communication Data

  • Correspondence via email, phone, or messaging platforms
  • Subscriptions to newsletters, offers, or updates

2. How We Use Your Information

We use your information to:

  • Process and manage bookings, reservations, and concierge requests
  • Provide personalized travel recommendations and experiences
  • Communicate updates, confirmations, and promotional offers (if you have opted in)
  • Improve our services, website functionality, and user experience
  • Comply with legal obligations and ensure security

3. Sharing Your Information

We may share your information only with:

  • Travel partners such as hotels, airlines, charter operators, or local guides necessary for fulfilling your booking
  • Payment processors and financial institutions for secure transactions
  • Service providers assisting in marketing, analytics, or IT support (under confidentiality agreements)
  • Legal authorities, if required by law or to protect our rights and safety

We never sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and enhance browsing experience
  • Analyze website traffic and performance
  • Deliver relevant content and advertisements

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide services and fulfill travel arrangements
  • Meet legal, accounting, or reporting requirements
    When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access, correct, or update your personal data
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw consent for marketing communications
  • Request a copy of your information in portable format

To exercise your rights, please contact us at connect@xclu.in or through our website’s contact form.

7. Data Security

We use industry-standard measures to protect your data, including:

  • SSL encryption
  • Restricted access to authorized personnel
  • Regular security reviews and data handling protocols

However, no online transmission is fully secure, and we cannot guarantee absolute security.

8. International Transfers

As a global travel business, your data may be transferred to and processed in countries outside your home jurisdiction where privacy laws may differ. We ensure that adequate safeguards are in place for such transfers.

9. Marketing Communications

By subscribing or opting in, you agree to receive curated travel insights, offers, and experiences from XCLU.
You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the revised effective date.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

XCLU Luxury Travel
Email: connect@xclu.in
Website: https://xclu.in
Address: 2nd Floor, Sri Kumbeshwara Complex, Sulibele Main Road, Devanahalli, Bengaluru North, Karnataka, India, PIN 562110